RMA request form
Online RMA Request form (Return Material Authorization)
To report a problem with a product, please follow these steps:
Step 1: Fill out RMA request form
1. fill in the form below.
2. explain the defect of the device in detail (exact error description is very important).
Step 2: Mail inbox / Support Team
After submitting the form, you will receive an automatic confirmation email that we have received your application. Please note that the processing time of the request may take a few working days. Our support team will get back to you in a timely manner.
Step 3: RMA Number / Shipping
If it is decided by our support team that an RMA number will be assigned, you will receive an email with the RMA number and the required shipping instructions.
Note for customers from non-EU countries:
Please contact us before returning a device to avoid difficulties with import/export or customs clearance!
If you want to request a repair, please read our