Terms & Conditions
Terms & Conditions of the Trenz Electronic GmbH Online Shop (unofficial English version)
Trenz Electronic GmbH contractual language is German. Please see our German language Terms and Conditions. The following translation is provided as a service only, and has no legal binding.
The terms and conditions as described below regulate the contractual relations within the scope of the Trenz Electronic Online Shop (in the following: Online Shop) between
Trenz Electronic GmbH
Managing Director: Dipl.-Ing. Thorsten Trenz
D-32257 Bünde (Germany)
Tel.: +49 (0)5223 65301-0
Fax: +49 (0)5223 65301-30
District court Bad Oeynhausen, HRB 7185
VAT-IdNr: DE 813 408 402
WEEE-Reg.-Nr. DE 97922676
in the following: Trenz Electronic
and their customers.
Hinweise zum Widerruf
Die nachfolgende Widerrufsbelehrung gilt ausschließlich für Verbraucher. Verbraucher ist jede natürliche Person, die ein Rechtsgeschäft zu einem Zwecke abschließt, der weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden kann (§ 13 BGB).
Das Widerrufsrecht besteht nicht bei Verträgen zur Lieferung von Ton- oder Videoaufnahmen oder Computersoftware in einer versiegelten Verpackung, wenn die Versiegelung nach der Lieferung entfernt wurde.
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Trenz Electronic GmbH, Holzweg 19A, 32257 Bünde, Tel.: +49 (0)5223 653010, Fax: +49 (0)5223 6530130, E-Mail: firstname.lastname@example.org) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief, Telefax oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.;
Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.
Folgen des Widerrufs
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet. Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.
Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden. Sie tragen die unmittelbaren Kosten der Rücksendung der Waren. Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.
Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.
(*) Unzutreffendes streichen.
1. Area of Validity of these Terms and Conditions
Trenz Electronic sells goods of the online shop solely based on these terms and conditions. Adverse or divergent conditions of different companies according to § 14 BGB shall be subject matter of contract only and as far as Trenz Electronic agrees particularly and in written form; an agreement of Trenz Electronic is not present in the event of bare silence, or the unconditional delivery or reception of agreed services or remunerations. Subsidiary agreements have not been made. These terms and conditions and customer information are available and printable any time online on www.trenz-electronic.de/shop-agb.
2. Conclusion of Contract
Mandatory contractual language is German. By submitting the order, the customer, in case of a natural person, confirms an unconditional legal competence.
Display of goods in the Online Shop is no legal binding offer by Trenz Electronic, but a not committal invitation subject to confirmation for the customer to submit his offer. Further procedures and technical steps which lead to a binding offer (customer order) are detailed in the online shop at the menu item Shop Instructions.
Before making a binding offer, customers will have to particularly express acknowledgement and agreement of these terms and conditions and cancellation policy, by clicking on the respective check boxes. Before submitting a binding order by activation of the respective button, customers will have the opportunity to review and if necessary change the information entered.
Customers who are no consumers in the sense of § 13 BGB, can submit their order referring to the online shop and acceptance of these terms and conditions by email, fax or letter to Trenz Electronic.
Subsequent to the binding order and the implicit offer by the customer, customers will receive an email to the indicated email address, in which all order data and these terms and conditions, and cancellation policy are listed. This email represents confirmation of reception of the order by Trenz Electronic, but does not yet represent acceptance of the customer's offer.
3. Delivery / Shipping Charges / Disposal
Any delivery specifications and delivery dates expressed by customers in their order, require the confirmation by Trenz Electronic in order to become effective, wherefore the mere order confirmation by Trenz Electronics is not sufficient.
A contractually agreed delivery deadline will be extended in a reasonable way, in the event of labour conflicts, unrest, catastrophes, or other unforeseeable incidents beyond our control, if such incidents have a clear impact on the delivery. The same applies to such incidents if they occur at the suppliers of Trenz Electronic.
As a principle, delivery shall be made by UPS within 1-2 working days in Germany, within 2 days to 2 weeks to EU member states, if not stated differently in the product description. Further details about delivery times to other countries can be found on the website https://wwwapps.ups.com/ctc/request?loc=de_DE&appId=fctc. If payment will be made in advance, delivery time starts with the payment receipt of the full amount on the business account of Trenz Electronic.
Shipping and handling costs ( shipping costs) are shown in the detailed product description, are detailed and invoiced particularly. Gross shipping charges to Germany for delivery up to 5kg are EUR 7.00, net shipping charges for delivery to other countries EUR 14.00 up to EUR 120.00. More details about shipping charges can be found on https://wwwapps.ups.com/ctc/request?loc=de_DE&appId=fctc. Additional charges can be applied to the customer for customs, fees and taxes in case of delivery to non-EU countries.
Trenz Electronic is registered for obligation accomplishment according to the ElektroG at the holding EAR, and fulfills its obligations via the take-e-way GmbH http://www.take-e-way.de. The obligations related to packaging regulations are processed by the company SUSA Solutions GmbH http://www.susa-solutions.de.
4. Exportation Limitations
Trenz Electronic is only liable for own exportations of products, and points out that selling, reselling and disposal of products and all related technologies and/ or documentation by commercial customers or third parties can be subject to export related German and foreign regulations and approval restrictions of the respective department, which commercial customers have to be aware of. Commercial customers declare by submitting an order, conformity to respective laws, regulations and other legal provisions and declare that goods will not be directly delivered to countries in which export of these goods or related technologies is prohibited or restricted. Commercial customers are liable and declare to own or accordingly obtain any necessary export or import permissions
5. Invoice / Payment
Prices listed in the commercial customers section of the online shop are indicated as net prices without value added tax, and as gross prices including value added tax in the private customers‘ section (for consumers). The invoice sent to the customer includes net price, shipping charges, any further costs as agreed, if applicable, and the legal value added tax in the moment of issuing the invoice, and the total amount. The customer also pays any costs of payment transfer (such as banking fees for international payments, fees for payment on delivery, etc.).
Customers can choose between several provided payment types when submitting an order.
Payments can be made by credit card, PayPal or in advance by wire transfer. In Germany, payment on delivery is available, too. Invoice and payments are made in Euros (EUR). For public entities, schools, universities payments on receipt of invoice is possible, as well as upon request. Payments on receipt of invoice in favour of Trenz Electronic are due within 14 days from reception of goods without deductions.
Trenz Electronic accepts the following credit cards:
The customer indicates credit card details when placing an order. The internet connection will be secured by a secure SSL connection during the information input.
Delivery on receipt which is only possible in Germany, implicates the following additional costs:
0.3% of the value of goods, minimum EUR6.13 incl. VAT.
Any costs will be detailed before completion of an order. Partial deliveries are not possible in the case of payments on delivery.
In case of delivery after payment in advance, payments are due within latest 7 working days after reception of invoice; late payments can cause the ordered goods not to be available immediately or not at all at the time of payment. Thus, Trenz Electronic is not liable for any delivery delay. Trenz Electronic will inform customers in such cases, and if delivery is not possible, immediately refund any paid amounts.
6. Retention of Ownership
Any good stays property of Trenz Electronic until completely paid.
To companies, which means customers exerting a commercial or self-employed activity in the moment of conclusion of contract (§ 14 BGB), the following additional regulations related to retention of ownership apply: the company may only sell products delivered below retention of ownership, against cash or in turn under reservation of ownership within the proper business operations. He is not entitled to other disposal of the goods subject to title retention, particularly pledging, renting or securities assignment.
If a third party even so acquires any rights on the goods subject to title retention, the company shall immediately inform Trenz Electronic and hereby assigns any resulting rights rights concerning any goods subject to title retention to Trenz Electronic. The company also assigns to Trenz Electronic any claims resulting from reselling including any subsequent rights; the company is entitled to collect claims in his own name for Trenz Electronic.
Claims are not collected by Trenz electronic, as long as the company complies with the obligations of payment to Trenz Electronic, does not get into payment defaults, no insolvency proceedings application about the company's assets has been initiated, or any other performance shortages of the company are on hand. In the cases above mentioned Trenz Electronic can claim declaration of any information and handing over of any documentation necessary for its own collection of outstanding amounts.
Retention of ownership also applies to products developed from processing, mixture or conjunction with other products or items, in their complete value. If in the event of processing, mixture or conjunction with products of third parties, retention of ownership of these third parties persists, Trenz Electronic acquires co property according to the invoiceable values of the processed, mixed or conjunct products or items. Furthermore, the same regulations apply to the resulting products as for the goods subject to retention of ownership. If the company sells the goods subject to retention of ownership together with other products or items which do not appertain to Trenz Electronic, for an all-round price, assignment shall only be made in the amount invoiced by Trenz Electronic to the company.
The company assigns to Trenz Electronic any claims from insurances and other claims, which he acquires for damages or loss of the goods subject to retention of ownership. Any aforementioned securities will be released by Trenz Electronic, once any feasible values exceed the claim against the company by more than 15%. During any open account, the securities serve as a protection of balance claims against the company.
7. Industrial Property Rights
Trenz Electronic keeps the exclusive rights of ownership and copyright regarding to any documents, designs, documentation plans, files and samples created or delivered by Trenz Electronic.
Those shall not be used for other purposes than contractual agreed, copied or made available for third parties. In the event of non-conclusion of contract or upon request, they shall be immediately returned to Trenz Electronic. Commercial Property Rights shall be respected.
8. Warranty / Liability
Basically, warranty regulations apply according to valid legal provisions.
In the event of deficiencies, the customer can at first request supplement performance by deficiency elimination or delivery of good free of deficiency. Trenz Electronic can refuse the way of supplementary performance or any supplementary performance, if this necessarily implies a disproportionate cost, without prejudices to § 275 paragraph 2 and 3 BGB.
Customers have the right to dismiss or decline, if legal requirements are satisfied. Dismissions for any minor or negligible deficiencies will not be accepted.
Any warranty claims for used products expire after one year, for new products after two years after begin of legal lapse of time.
Trenz Electronic excludes any liability for slightly negligent delinquencies, if no damages to life, bodies or health or no claims according to legal product liability or warranties are concerned. Liability for malicious deception or violation of essential contractual duties, meaning duties whose compliance enables the proper contract accomplishment and on compliance of which customers can usually trust. In case of a slightly negligent violation of such essential contractual obligations, Trenz Electronic is only liable to companies (§ 14 BGB) for any contract-typical and foreseeable damages.
Same respectively applies to violations of obligations by agents, staff and legal representatives of Trenz Electronic.
10. Applicable Law
Applicable law is German law, with exclusion of the UN sale of goods law and exclusion of any German, supranational and international law reference, which is not related back to material German law. If customers are consumers (§ 13 BGB), this does not affect any mandatory regulations by the law of the customer's state of habitual residence, if the customer has accomplished any mandatory legal action for the conclusion of contract in the state of his habitual residence.
11. Competent Court of Jurisdiction
In the event of a civil dispute regarding or related to commercial customer relationships, the competent court will be the location of Trenz Electronic, if customers are merchants, juristic persons of public law, or public legal special assets, or do not have a general competent court within the area of the Federal Republic of Germany. Trenz Electronic is entitled to litigate at any other legally designated competent court.
12. Online dispute resolution
According to Art. 14 para. 1 ODR Regulation, the European Commission provides a platform for online dispute resolution (OS) from the 02/15/2016 forward, please find them at http://ec.europa.eu/consumers/odr.
13. Alternative Settlement of Disputes for Consumer
The responsible consultation office is:
Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Straße 8, 77694 Kehl am Rhein, phone: 07851 7957940, fax: 07851 7957941, e-mail: email@example.com, Internet: www.verbraucher-schlichter.de.
However, we declare that we are neither willing nor obliged to participate in a dispute settlement procedure.
14. Salvatorius Clause
If individual regulations of these terms and conditions will not be legally effective in whole or in part or later lose their legal effect, contract validity and terms and validity of the remaining terms and conditions will not be affected.